Your privacy, respected.

Information we use.

When you contact us or make a booking, we use your name, mobile number, selected room, dates, guest count and messages to arrange and manage your visit. Confirmed bookings may include payment references, receipts, payment proof and arrival records.

In the current enquiry flow, your details are included in a WhatsApp draft on your device. The enquiry form does not submit these details to our booking database. We receive your message only when you choose to send it through WhatsApp.

How we use and protect it.

We use guest information to answer enquiries, confirm bookings, provide the room service, resolve payment or refund queries and keep necessary business records. Booking and payment records are available to authenticated owner accounts. We do not sell guest information.

We keep records for as long as needed to provide the service, resolve disputes and meet applicable legal or accounting requirements. You may request access, correction or deletion of your information; some records may need to be retained for those purposes.

Cookies and your device.

This public enquiry website does not use sign-in cookies or store private booking tokens. Your name and mobile number stay in the enquiry form on your device until you choose to open and send a WhatsApp message.

We do not use advertising cookies or third-party analytics on this website. Hosting infrastructure may process basic request information, such as an IP address, to operate the site and prevent abuse.

External services and payments.

WhatsApp and Google Maps open only when you choose their links, and those services process information under their own privacy policies. A future payment provider will process payments under its terms. Online payments are currently coming soon; this website does not collect card numbers, CVVs, banking passwords or OTPs.

Your choices.

Use our contact details below to ask about your information or withdraw consent for optional communications. We may verify the request to protect guest information. Any material policy changes will be published on this page with an updated effective date.

Need a hand?

For booking support, a cancellation, a refund or a privacy request, contact us with your booking reference if you have one. Never send an OTP, banking password or full card details.