When plans change.

Cancel at least 24 hours before arrival.

A guest cancellation received at least 24 hours before the confirmed check-in time is eligible for a full refund of the booking advance. Times are assessed in India Standard Time (IST).

Contact us on WhatsApp or by phone with your booking reference, name and scheduled arrival. Request cancellation before the cutoff and keep our written acknowledgement. Eligible online reservations may also offer a cancellation action through the private booking view.

Late cancellations and rescheduling.

Within 24 hours of check-in, an automatic guest cancellation is unavailable. Contact the owner promptly to discuss the request. Any exception or proposed reschedule must be confirmed by the owner; a refund is not automatically promised for a late cancellation or missed visit.

Rescheduling is subject to availability and a revised quote. Payments already verified are retained against the revised booking. The owner will confirm any additional amount or refund due before agreeing to the change.

If we cancel your visit.

If the owner cancels a confirmed visit and the service is not provided, verified payments for that visit are eligible for a full refund. You may choose a different room or date only if you agree to it.

Refund processing.

Once an eligible cancellation and the original payment are verified, we initiate the refund within 7 business days. We provide a transaction reference after it is sent. Bank or payment-provider processing can add time before the amount appears in your account.

Refunds are returned through the original payment route where available, or another verified route agreed with the payer. A refund request or a payment screenshot is not proof that a refund has been completed. No refund fee is deducted from the advance for an eligible cancellation.

Payment issues.

Online payments are coming soon. If a payment made through an owner-agreed route is duplicated or cannot be linked to a confirmed booking, contact us with the transaction reference. We will verify the receipt, resolve the booking and arrange any amount due back to the payer.

Need a hand?

For booking support, a cancellation, a refund or a privacy request, contact us with your booking reference if you have one. Never send an OTP, banking password or full card details.